Refund policy
Thank you for shopping at Bare Note Parfum. We strive to ensure you have a pleasant shopping experience. If you are not completely satisfied with your purchase, we're here to help. Please read through our return and refund policy below.
Returns
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Eligibility for Return:
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Items must be returned within 30 days of purchase.
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The product must be unused, in its original packaging, and in resellable condition.
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Products must be purchased from our official website.
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How to Initiate a Return:
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To initiate a return, please contact us at felixaonline@gmail.com or call us at +91 98735 05383.
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Include your order number, product name, and reason for return.
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Return Shipping Costs:
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Customers are responsible for the shipping costs for returning the item.
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We recommend using a trackable shipping service or purchasing shipping insurance for the return, as we cannot guarantee that we will receive the returned item.
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Refunds
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Eligibility for Refund:
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Refunds will only be processed for products that meet the return conditions mentioned above.
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Once we receive your returned product, we will notify you via email regarding the approval or rejection of your refund.
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Refund Process:
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If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days (usually 5-10 business days).
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Please note that shipping fees are non-refundable.
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Exchanges
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We currently do not offer exchanges. If you'd like a different product, please return the original purchase for a refund and place a new order for the desired item.
Damaged or Defective Items
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If you receive a damaged or defective item, please notify us immediately at felixaonline@gmail.com or call +91 98735 05383. We will process a return or replacement at no additional cost to you.
Contact Us:
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Email: felixaonline@gmail.com
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Phone: +91 98735 05383
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Address: CB Block Shalimar Bagh New Delhi 110088